1. What does "made-to-order" mean?
Answer: Made-to-order means that we create each product specifically for you after you place your order. This approach allows us to offer a wider variety of styles and ensures that each piece is crafted with care and attention to detail.
2. How long does it take to receive my order?
Answer: Since all our products are made to order, it takes approximately 7 business days to produce and prepare your item for dispatch. After that, delivery times depend on your selected shipping method. Standard domestic shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.
3. Can I track my order?
Answer: Yes, once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier's website.
4. Do you ship internationally?
Answer: Yes, we offer international shipping. Delivery times and costs vary depending on the destination and selected shipping method. Standard international shipping usually takes 7-14 business days, and express international shipping takes 3-5 business days.
5. How much does shipping cost?
Answer: Shipping costs depend on your location and the shipping method you choose. We offer standard domestic shipping free . International shipping costs are depends on weight for standard and also depends on weight for express.
6. What if I need to change my shipping address?
Answer: If you need to change your shipping address, please contact us immediately at qalajaipur@gmail.com or +91 9001309075. If your order has not been dispatched yet, we can update the address for you.
7. What should I do if my package is lost or damaged?
Answer: If your package is lost or damaged during shipping, please contact us as soon as possible at qalajaipur@gmail.com or+91 9001309075. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
8. Can I return or exchange an item?
Answer: We do not offer refunds, but we are happy to provide exchanges. To be eligible for an exchange, the item must be unused, unworn, and in its original packaging. Please contact our customer service team within 3 days of receiving your order to initiate an exchange.
9. Do you offer free shipping?
Answer: Yes, we offer free standard shipping on domestic orders . This will be automatically applied at checkout when your order qualifies.
10. Are there any additional costs for international orders?
Answer: For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the buyer. These charges are not included in the item price or shipping cost. Please check with your country's customs office to determine any additional costs before placing your order.
11. How do I care for my block print clothing?
Answer: To maintain the quality of your block print clothing, wash it in cold water with a mild detergent, preferably by hand or on a gentle cycle in the washing machine. Dry your garments in the shade to preserve the colors and patterns. Avoid wringing out the fabric to prevent distortion of the print.
12. Can I customize my order?
Answer: Currently, we do not offer customization for individual orders. However, we are always open to hearing your feedback and suggestions for future collections.
If you have any additional questions or need further assistance, please feel free to contact us at qalajaipur@gmail.com or +91 9001309075. We're here to help!
