Effective Date: 14 July 2024

1. Introduction

At Qala Jaipur, we are dedicated to providing high-quality, made-to-order products. To ensure the best craftsmanship, each item is carefully created upon order. This Shipping Policy outlines the details regarding order processing, shipping times, costs, and more.

2. Order Processing Time

2.1 Made-to-Order Dispatch

All products are made to order. Once your order is placed, it will take approximately 7 business days to produce and prepare your item for shipping. You will receive a confirmation email once your order has been dispatched.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. The estimated delivery times are calculated from the date of dispatch, not the order date.

3.1 Domestic Shipping (within 7 days)

  • Standard Delivery Time: [ 7-10 business days]
  • Express Delivery Time: [3-5 business days]

3.2 International Shipping

  • Standard Delivery Time: [7-14 business days]
  • Express Delivery Time: [3-5 business days]

4. Shipping Costs

Shipping costs are calculated based on the shipping method selected and the destination of the order. The cost will be displayed at checkout.

  • Domestic Delivery: Free
  • Domestic Delivery: Free
  • International Delivery: Depends On Weight
  • InternationalDelivery: Depends On Weight

4.1 Free Delivery

We offer free standard shipping on domestic orders 

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this information to track your order through the shipping carrier's website.

6. Customs, Duties, and Taxes

For international orders, please be aware that customs, duties, and taxes may apply. These charges are not included in the item price or shipping cost and are the buyer's responsibility. Please check with your country’s customs office to determine what these additional costs will be before placing your order.

7. Delivery Delays

While we strive to meet our stated processing and shipping times, there may be delays due to unforeseen circumstances such as holidays, weather conditions, or carrier issues. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

8. Delivery Address

Please ensure that your shipping address is correct and complete. We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses. If you realize you've made an error in your shipping address, please contact us immediately at [insert email address] or [insert phone number].

9. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us at qalajaipur@gmail.com as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

10. Contact Information

For any questions or concerns about our shipping policy, please contact us at:

  • Email: qalajaipur@gmail.com