Effective Date: [14 July 2024]

1. Introduction

At Qala Jaipur, we are committed to ensuring you are satisfied with your purchase. While we do not offer refunds, we are pleased to provide an exchange policy for your convenience. Please review the terms and conditions of our exchange policy below.

2. Eligibility for Exchanges

To be eligible for an exchange, your item must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in the original packaging, including any tags and labels.
  • The request for an exchange must be made within [insert number] days from the date of delivery.

3. Items Eligible for Exchange

We accept exchanges for the following types of items:

  • Clothing

Note: Certain items are non-exchangeable, including but not limited to:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made items

4. Exchange Process

To initiate an exchange, please follow these steps:

  1. Contact Us:

    • Email our customer service team at qalajaipur@gmail.com with your order number, the item(s) you wish to exchange, and the reason for the exchange.
    • Alternatively, you can call us at +91 9001309075 .

  2. Return Shipping:

    • Once your exchange request is approved, you will receive instructions on how to send your item back to us.
    • You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

  3. Processing Your Exchange:

    • After we receive and inspect the returned item, we will notify you of the approval or rejection of your exchange.
    • If approved, we will process the exchange and send out the new item within [insert number] business days.
    • You will receive a confirmation email with tracking information once the new item is shipped.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at qalajaipur@gmail.com or +91 9001309075 . We will provide instructions on how to return the item and ensure you receive a replacement at no additional cost.

6. Exchanges for Different Sizes or Colors

We are happy to offer exchanges for different sizes or colors of the same item, subject to availability. Please specify your preferred size or color when contacting us to initiate the exchange.

7. Final Sale Items

Please note that items marked as "Final Sale" are not eligible for exchange. Be sure to review product descriptions carefully before making a purchase.

8. Contact Information

For any questions or concerns about our exchange policy, please contact us at:

  • Email: qalajaipur@gmail.com
  • Phone: +91 9001309075